COI Trackr (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, platform, and related services (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information:
a. Information You Provide to Us
- Account details (name, email address, company name, role/title, phone number, and password).
- Business details (e.g., contractor license numbers, insurance policy information, compliance documents).
- Uploaded files and documents (e.g., Certificates of Insurance, licenses, permits).
- Payment information (if applicable).
b. Information Collected Automatically
- IP address, browser type, device type, operating system, and other technical details.
- Usage data (pages visited, time spent on the platform, features used).
- Cookies and similar tracking technologies.
c. Information from Third Parties
- Insurance companies, brokers, and agencies that license COI Trackr and invite you to use the platform.
- Publicly available information related to compliance, licensing, and insurance records.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our Services.
- Process and verify compliance documents.
- Communicate with you regarding your account, compliance reminders, updates, and support requests.
- Improve our platform functionality, security, and user experience.
- Comply with legal obligations and enforce our Terms of Service.
- Send you important notices (these are not marketing and cannot be opted out of).
- With your consent, send marketing and promotional communications.
3. How We Share Your Information
We will never sell your personal information. We may share it only:
- With your consent (e.g., sharing a COI with a requesting party).
- With your insurance provider or broker when requested or required to verify compliance.
- With service providers who perform services for us (e.g., hosting, payment processing, analytics) — bound by confidentiality and security obligations.
- For legal reasons, including law enforcement requests, court orders, or to comply with legal obligations.
- In a business transfer, such as a merger, acquisition, or sale of assets.
4. Data Security
We use industry-standard security measures, including encryption in transit (SSL/TLS) and secure data storage, to protect your information. However, no method of transmission or storage is 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion of your data.
- Restrict or object to the processing of your data.
- Withdraw consent for marketing communications.
- Request portability of your data.
To exercise these rights, contact us at: support@coitrackr.com.
7. Cookies and Tracking
We use cookies to improve site functionality, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, but some features may not work as intended.
8. Third-Party Services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Users
Although COI Trackr is a service primarily for U.S. users, if you access our Services from outside the U.S., you consent to the transfer of your information to the United States and to the processing of your information under U.S. laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our website and updating the “Effective Date” above.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
COI Trackr
Email: support@coitrackr.com
Phone: +1-800-555-1234
Address: 123 Compliance St, Wilmington, DE 19801, USA